3E Certified Standards Manual
Version: V1.0
Effective Date: January 1, 2024
I. Certification Dimensions & Scoring Weights
3Eeye=3E(Excellence+Ethics+Environment)+Eye:
|
Dimension |
Weighting |
Core Requirements |
|
Excellence |
35% |
Product/service quality, management systems, technological innovation |
|
Ethics |
30% |
Business ethics, labor rights, IP compliance |
|
Environment |
25% |
Green production, carbon footprint management, sustainable supply chains |
|
Eye |
10% |
Quality control transparency, data traceability, dispute resolution efficiency |
II. Excellence Certification Criteria
1. Product Quality & Service Standards
- Product Pass Rate:
- ≥98% pass rate in the past 12 months (third-party inspection reports required).
- Cross-border return rate ≤5% (adjusted by category, e.g., electronics ≤3%, apparel ≤8%).
- Service Commitments:
- Provide multilingual after-sales support (at least English + target market language) with ≤24-hour response time.
- Warranty periods must meet or exceed industry standards (e.g., electronics ≥12 months, industrial equipment ≥3 years).
2. Management System Certifications
- Mandatory: ISO 9001 Quality Management System Certification.
- Bonus Points:
- ISO 14001 Environmental Management System Certification (+5 points).
- Target market certifications (e.g., EU CE, US UL) (+3 points each).
III. Ethics Certification Criteria
1. Business Ethics Compliance
- Anti-Bribery: Signed Anti-Commercial Bribery Agreement with no corruption records in the past 3 years.
- Fair Competition: Prohibit fake transactions, order brushing, or market disruption.
2. Labor Rights Assurance
- Labor Standards:
- Provide employee social insurance records (Chinese sellers) or compliance with ILO Core Labor Standards (international sellers).
- No child/forced labor; submit 6-month payroll records for audit.
3. IP Protection
- Zero Tolerance for Infringement:
- Provide brand authorization or patent certificates (if applicable).
- No IP infringement complaints in the past 2 years (verified via platform or court records).
IV. Environment Certification Criteria
1. Green Production Requirements
- Carbon Emissions Management:
- Submit annual carbon footprint reports (aligned with GHG Protocol), with ≥5% year-on-year reduction.
- ≥30% renewable energy usage (e.g., solar/wind power certificates).
- Material Sustainability:
- ≥70% recyclable/biodegradable packaging (e.g., FSC-certified paper, PLA bioplastics).
2. Waste Management
- Wastewater/Emissions: Comply with China’s Pollutant Discharge Permit Regulations and target market standards (e.g., EU REACH).
- Recycling Rate: ≥90% production waste recycling (third-party audit required).
V. Eye Certification Criteria
1. Quality Control Transparency
- End-to-End Traceability:
- Provide blockchain traceability IDs (e.g., AntChain, IBM Food Trust) for raw materials to finished goods.
- Upload video records of key processes (e.g., QC, packaging) to the Platform monitoring system.
2. Data Traceability
- Transaction Records:
- Retain complete order data (payment, logistics, after-sales) for ≥5 years, accessible in real time.
- Dispute Response:
- Submit test reports or solutions within 48 hours of quality disputes.
VI. Certification Process
1. Application & Preliminary Review
- Documents Required:
- 3E Certification Application Form, business license, management system certificates, carbon reports.
- Review Period: 10 business days for document completeness.
2. On-Site Audit
- Audit Scope:
- Random checks of production lines and warehouses to verify documentation.
- Interviews with ≥5 employees to confirm labor compliance.
- Audit Period: 15 business days (including rectification).
3. Certification Decision
- Scoring Rules:
- Gold Label: Total score ≥80 with each dimension ≥60%.
- Silver Label: Total score 60–79; requires rectification within 6 months.
4. Annual Reassessment
- Requirement: Renew certification yearly; failure results in downgrade or revocation.
VII. Dynamic Management
1. Violation Handling
- Minor Violations (e.g., delayed data upload): Warning + 7-day rectification.
- Major Violations (e.g., carbon data fraud): 3-month suspension + 20% deposit deduction.
- Critical Violations (e.g., child labor): Permanent revocation + legal referral.
2. Incentives
- Gold Label Sellers: Priority search ranking (+30%), dedicated support, global exhibition access.
- Silver Label Sellers: Basic traffic support; eligible for reassessment.
VIII. Appendices
1. 3E Certification Application Document Checklist
2. Carbon Footprint Calculator User Guide
3. Target Market Environmental Certification Reference List
Note:
This manual aligns with UN Global Compact (UNGC) principles and industry-specific requirements (e.g., apparel, electronics, food). Supplemental standards may apply based on sector needs.
